Terms of Use

A subscription creates a linked account between one HOA board organization and one property management organization. The person who purchases the subscription becomes the super admin for that account and is responsible for all activity under it, including inviting, removing, and granting rights to users, and for the accuracy of everything those users submit.

Each organization is assigned a random 4-digit ID. Entering another organization’s 4-digit ID at signup, or naming it by company name and email, requests a link to that organization. You confirm you are authorized to create that link. An HOA community may be linked to only one property management company at a time.

Sign-in is by password, by single-use email link, or through Google. You are responsible for maintaining the confidentiality of credentials and of any sign-in link sent to your email, for ensuring your users are authorized to view association data, and for complying with your governing documents and applicable law when sharing information through the service.

No-refund policy. All fees — monthly subscriptions, annual subscriptions, additional user seats, and any prorated charges — are non-refundable and non-creditable, in whole or in part, once paid. This includes unused time, unused seats, downgrades, cancellation before the end of a term, account closure by you or by another admin on your account, loss of access resulting from a linked organization being closed, suspension for violation of these Terms, and deletion of an account or of any user — no refund is issued on deletion of an account. Cancelling stops future renewals only.

Free trials. A free trial is offered only to a genuinely new paying subscriber setting up their first community. If you already hold a subscription and add another community — for example a management company adding an HOA board to its portfolio, or a board paying to bring on a manager — that community is billed immediately with no trial, and the paying organization owns and allocates its seats.

Subscriptions renew automatically for the same term unless cancelled before the renewal date. You may renew early; early renewal extends the term from the existing expiration date. Prices may change on notice effective at your next renewal. You are responsible for applicable taxes.

THE SERVICE, INCLUDING ALL CONTENT, TASK DATA, STATUSES, DATES, IMPORTED MEETING NOTES, AI-GENERATED SUGGESTIONS, RATINGS, NOTIFICATIONS, REPORTS, AND SUMMARIES, IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

We do not warrant that the service will be uninterrupted, secure, timely, error-free, or that data will be preserved, delivered, or displayed correctly.

Substantially all content in the service is submitted by users — boards, managers, vendors, and their agents. We do not verify, audit, or endorse any of it. Statuses, completion dates, cost figures, and vendor claims may be incomplete, outdated, misattributed, or wrong.

Meeting-notes import. When you upload meeting notes, their text is processed by an automated (AI) service to suggest draft issues, projects, and action items. Suggestions can be wrong, incomplete, or mislabeled. Nothing is created until a user reviews, edits, and saves it, and the user who saves an item is responsible for its content. Do not upload material you are not permitted to share.

Board ratings. Satisfaction ratings and manager recognition figures are subjective opinions of individual board users, not performance evaluations, audits, or statements of fact by us. They are visible to both linked organizations and should not be used on their own for employment, contract, or compensation decisions.

You assume all risk of relying on information in the service. Any decision you make — including board votes, contract awards, payments, disclosures to homeowners, or safety decisions — is made at your sole discretion and risk.

We are not liable for any loss, corruption, deletion, unauthorized alteration, or inability to access data, whether caused by us, by another user on your account, by a third-party provider, or by force majeure. Deletions performed by an admin on your account — including closing a linked organization, removing users, or closing an account — may be immediate and irreversible.

You are solely responsible for maintaining your own independent backups of any records you must retain, including records required by your governing documents or by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ACCORDVIEW AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, PROPERTY VALUE, BUSINESS OPPORTUNITY, OR DATA, ARISING FROM OR RELATING TO THE SERVICE, INACCURATE OR MISSING INFORMATION, DATA LOSS, DOWNTIME, DELAYED OR UNPERFORMED MAINTENANCE, DISPUTES BETWEEN A BOARD AND A MANAGEMENT COMPANY, OR ACTIONS OF ANY VENDOR OR OTHER USER — EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU ACTUALLY PAID US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain exclusions; in those places these limits apply to the fullest extent permitted.

You agree to defend, indemnify, and hold harmless AccordView from any claim, demand, loss, liability, or expense (including reasonable attorneys’ fees) arising out of content you or your users submit, your use of the service, your decisions or disclosures based on the service, disputes with your board, management company, vendors, or homeowners, or your violation of these Terms or of any law.

Do not upload unlawful, defamatory, infringing, or malicious content; do not attempt to access data belonging to accounts you are not a member of; do not probe, scrape, or disrupt the service; do not use the service to harass homeowners, vendors, or staff. We may suspend or terminate accounts that violate these Terms, without refund.

Admins may close a linked organization or remove users. Those actions are irreversible, immediately revoke access for the affected users, and may make their data invisible to them permanently. No refund or credit is issued for closure, removal, or transfer of an organization or account, by you or by any other admin on your account.

Payment processing, email delivery, authentication, and hosting are performed by third parties. We are not responsible for their acts, omissions, outages, or security incidents. Payment card data is handled by our payment processor, not by us.

We may modify these Terms; continued use after the effective date constitutes acceptance. These Terms are governed by the laws of the State of [Governing State], excluding conflict-of-law rules, and the parties consent to exclusive venue in the state and federal courts located there. If any provision is unenforceable, the remainder stays in force. Questions: support@accordview.com.

This template is provided for convenience and is not legal advice. Have counsel review it before relying on it.